how can we help you?
We are happy to support you – quickly, personally and easily.
Call times
Monday – Friday
8:00 a.m. – 12:00 p.m
1:30 p.m. – 5:00 p.m
Saturday
8:00 a.m. – 4:00 p.m
(Excludes public holidays)
We are here for you!
Simply send us a message - or call us back by leaving your number.
The five most frequently asked questions
Where are your sofas made?
Where are your sofas made?
Our sofas are produced in Europe by our manufacturers who specialize in sofas.
How long are the delivery times?
How long are the delivery times?
Depending on use, the service life is between 7-15 years. But since all elements can be replaced again and again, it will last you a lifetime 😉
At what temperature are the covers washed?
At what temperature are the covers washed?
We recommend washing the covers at 30 degrees on a gentle cycle.
How are the sofa elements attached?
How are the sofa elements attached?
The elements are easily connected with Velcro fasteners. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉
Can I reorder individual covers?
Can I reorder individual covers?
Of course you can reorder individual covers or refresh the entire sofa with a new color.
Care & Usage Instructions
If there is a stain, do I have to wash the cover directly in the washing machine?
If there is a stain, do I have to wash the cover directly in the washing machine?
It depends on what kind of stain it is. For small stains, you can easily remove the stain with a damp cloth, a little dishwashing liquid and circular movements. Otherwise, simply remove the individual cover with the stain and put it in the washing machine and put it back on freshly washed.
At what temperature are the covers washed?
At what temperature are the covers washed?
We recommend washing the covers at 30 degrees on a gentle cycle.
I have a pet. Which material is recommended?
I have a pet. Which material is recommended?
All materials are suitable for pets. The hair can be easily removed with a lint roller or a damp cloth. In addition, the fabrics are woven so tightly that cat claws cannot easily claw out the inner workings. And if one or two places are damaged, you can simply replace the individual cover and the sofa will be like new again. All fabrics are also super practical because you can easily wash them if your cute furry friends make stains on them.
How are the sofa elements attached?
How are the sofa elements attached?
The elements are easily connected with Velcro fasteners. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉
How should I proceed if I want to wash the cover?
How should I proceed if I want to wash the cover?
1. Remove the covers from the sofa (and possibly sort them by color)
2. Fold over the Velcro strips so that they don't get caught on anything
3. Turn cover inwards
4. Place cover in drum
5. Add detergent*
6. Select a gentle program of 30 °C, adjust the spin speed to the minimum, start and wait…
7. Shake out the covers and, ideally, hang them up in the fresh air and let them dry
8. Do not iron - reupholster the sofa straight away and enjoy
We also recommend:
- Turn covers left
- Use laundry bag
Which detergents can I use for the covers?
Which detergents can I use for the covers?
We recommend the following detergents:
- Powder detergent
- Mild detergent
- Liquid detergent
- Washing strips
To ensure that your cover does not lose quality, we advise against using fabric softener and bleach
How can I protect my floor from marks and scratches?
How can I protect my floor from marks and scratches?
To avoid marks and scratches on the floor, we recommend placing a protective felt on the legs. You can buy these at any hardware store. Over time and use, the felt wears out and needs to be replaced.
Our sofas, which have wooden feet, are already delivered with protective felt.
a look behind the scenes
At Livo, real people work with a lot of heart, humor and a common mission: making furniture that you will love. Here you can get to know us better.