Shipping policy

Shipping & Delivery

Delivery

The delivery of your sofa is free of charge as long as access for a 3.5t vehicle can be guaranteed without additional effort and costs. The delivery takes place directly to your living room with a 2-man handler.

Delivery conditions

Special delivery requirements must be communicated in advance, otherwise delivery delays or additional costs may occur.
Delivery is possible up to the 5th floor without an elevator. From the 6th floor onwards, delivery is only made to the curb.
The maximum carrying distance is 150 meters. If the transport route is further, this must be clarified in advance.
If these conditions are not met, there may be restrictions on delivery or additional costs may apply.
Since we always work with our motto of sustainability, we cannot take desired dates into account, but we try to take this into account in our route planning.

Access & stopping options

For delivery, there must be a suitable and legally permissible access and stopping facility for a 3.5t delivery vehicle within a reasonable distance from the delivery address. If there is no suitable stopping option on site, the customer is responsible for organizing an appropriate option for delivery in a timely manner (e.g. a temporary no-parking zone, if necessary).

Special access, parking or stopping situations must be communicated to us or the shipping company before delivery. If proper delivery is not possible due to a lack of stopping space or only involves additional effort, additional costs may arise or a new delivery date may be necessary.

Delivery acceptance & inspection of the goods

Please check the goods immediately upon delivery for completeness and possible damage.
Defects or transport damage must be documented immediately upon delivery and reported to our customer service within 24 hours.

Not present at the delivery date

If you are not there on the agreed delivery date, the goods can be handed over to a neighbor with a written authorization. Otherwise, redelivery will be required, which will incur additional costs.
If the delivery date agreed with the shipping company is not kept or is not canceled at least 24 hours in advance, handling costs of EUR 250 will be due. Only after these costs have been paid will a new delivery date be agreed.

Address changes

A change of address after the delivery date has been agreed is no longer possible. Please check your details carefully before completing your order.

Shipping costs

From EUR 500 we ship free of charge.
Below this we charge EUR 10 for shipping.

Delivery delay

We would like to point out that in certain cases there may be delays in delivery for unknown reasons. In such situations no compensation or claims for damages can be claimed. We aim to make deliveries as smooth as possible and will inform you as early as possible in the event of any delays.

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Right of withdrawal

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity (§ 13 BGB).

Cancellation policy

For the sofas product group, you have the right to cancel this contract within thirty days without giving any reasons. The statutory return period of fourteen days applies to all products (except personalized products).

Personalized furniture and replacement covers cannot be returned. A sofa is considered personalized as soon as it differs from the standard version on the Livom website. Examples include different colors, changed sizes or any individual combinations in the configurator.

In order to exercise your right of withdrawal, you must inform us (livom Möbel ag, de@livom.com) of your decision to withdraw from this contract by means of a written message via (e.g. email). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

Consequences of revocation

If you cancel this contract, we will reimburse you for all payments we have received from you. The refund will be made as soon as the product has arrived at our warehouse and has been checked for possible damage.

For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

You can arrange for the goods to be returned yourself or, if you wish, have livom Möbel ag do it for the sofa product group. The actual collection costs of the shipping company, up to a maximum of EUR 300.00, will be invoiced. Please inform customer service at de@livom.com if you would like us to collect your item.

Products that are delivered by parcel post must be returned or handed over by the customer at his own expense immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract.

You must pay for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods. We reserve the right to deduct the costs of damaged returns from the refund value.

Return Policy Category Outlet & Demonstration Models

Unfortunately, we cannot grant a right of return on demonstration models or outlet products (B-stock).

Temporary storage of your sofa

We ask for your understanding that we can accept orders a maximum of 3 months before the desired delivery date. Unfortunately, longer interim storage is not possible.

Questions & Answers

The five most frequently
asked questions

Where are your sofas manufactured?

Our sofas are handmade in Europe by manufacturers specializing in sofas.

How long are the delivery times?

You can find the current delivery time directly on the respective product page. Since availability and production capacities can change constantly, the delivery time displayed there is always the most reliable information for your selected sofa. After you place your order, we will also keep you updated on the status and delivery via email.

At what temperature can I wash the covers?

We recommend washing the covers at 30°C on a gentle cycle.

How are the sofa modules connected to each other?

Depending on the model and configuration, the sofa modules are attached using suitable connectors, such as crocodile connectors or velcro elements. The necessary connectors are included and ensure that the modules remain securely in place during everyday use. At the same time, the modules can be easily separated, allowing you to rearrange your sofa effortlessly at any time.

Can I reorder individual covers?

Yes, you can reorder individual covers at any time. If you'd like a new look for your sofa or want to replace a cover, simply contact our customer service and let us know your desired fabric and color. We'll then create a personalized order link for you.

All questions