Questions & Answers
Still unsure? Here you will find what you are looking for.
The five most frequently asked questions
Where are your sofas made?
Where are your sofas made?
Our sofas are produced in Europe by our manufacturers who specialize in sofas.
How long are the delivery times?
How long are the delivery times?
Delivery times are only stated on the respective product pages. Please note the information provided there as it is non-binding and may vary. You will receive a call from our carrier approximately one week before delivery. If the appointment doesn't suit you, you can simply arrange a new one with him. However, this appointment may take place 2-3 weeks later.
At what temperature are the covers washed?
At what temperature are the covers washed?
We recommend washing the covers at 30 degrees on a gentle cycle.
How are the sofa elements attached?
How are the sofa elements attached?
The elements are easily connected with Velcro fasteners or crocodile connectors. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉
Can I reorder individual covers?
Can I reorder individual covers?
Of course you can reorder individual covers or refresh the entire sofa with a new color.
Care & Usage Instructions
If there is a stain, do I have to wash the cover directly in the washing machine?
If there is a stain, do I have to wash the cover directly in the washing machine?
It depends on what kind of stain it is. For small stains, you can easily remove the stain with a damp cloth, a little dishwashing liquid and circular movements. Otherwise, simply remove the individual cover with the stain and put it in the washing machine and put it back on freshly washed.
At what temperature are the covers washed?
At what temperature are the covers washed?
We recommend washing the covers at 30 degrees on a gentle cycle.
I have a pet. Which material is recommended?
I have a pet. Which material is recommended?
All materials are suitable for pets. The hair can be easily removed with a lint roller or a damp cloth. In addition, the fabrics are woven so tightly that cat claws cannot easily claw out the inner workings. And if one or two places are damaged, you can simply replace the individual cover and the sofa will be like new again. All fabrics are also super practical because you can easily wash them if your cute furry friends make stains on them.
How are the sofa elements attached?
How are the sofa elements attached?
The elements are easily connected with Velcro fasteners or crocodile connectors. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉
How should I proceed if I want to wash the cover?
How should I proceed if I want to wash the cover?
1. Remove the covers from the sofa (and possibly sort them by color)
2. Fold over the Velcro strips so that they don't get caught on anything
3. Turn cover inwards
4. Place cover in drum
5. Add detergent*
6. Select a gentle program of 30 °C, adjust the spin speed to the minimum, start and wait…
7. Shake out the covers and, ideally, hang them up in the fresh air and let them dry
8. Do not iron - reupholster the sofa straight away and enjoy
We also recommend:
- Turn covers left
- Use laundry bag
Which detergents can I use for the covers?
Which detergents can I use for the covers?
We recommend the following detergents:
- Powder detergent
- Mild detergent
- Liquid detergent
- Washing strips
To ensure that your cover does not lose quality, we advise against using fabric softener and bleach
How can I protect my floor from marks and scratches?
How can I protect my floor from marks and scratches?
To avoid marks and scratches on the floor, we recommend placing a protective felt on the legs. You can buy these at any hardware store. Over time and use, the felt wears out and needs to be replaced.
Our sofas, which have wooden feet, are already delivered with protective felt.
Ordering instructions
How can I view the current status of my order?
How can I view the current status of my order?
You can easily check the status of your order online at any time. To do this, go to our website Order status and enter your order number there.
There you can see all the important information about your order and the current delivery status. As soon as something changes - e.g. B. if your order has been packed or handed over to the shipping company - you will also automatically receive an update by email.
Can I take fabric samples directly from the showroom?
Can I take fabric samples directly from the showroom?
You have the opportunity to look at our diverse fabric samples on site and take them with you. Alternatively, we offer you to order fabric samples free of charge via our website and have them delivered directly to your home.
Can I reorder individual covers?
Can I reorder individual covers?
Of course you can reorder individual covers or refresh the entire sofa with a new color.
Can I reorder Velcro strips?
Can I reorder Velcro strips?
Velcro fasteners are always included. But if you need more, you can order them from us at any time free of charge.
Can you choose several colors for a sofa and if so, how much does it cost?
Can you choose several colors for a sofa and if so, how much does it cost?
You can have each sofa in your desired colors at no extra charge. Simply write this in the order note and the sofa will then be manufactured that way. Please note, however, that personalized sofas cannot be returned.
Where can I find the dimensions of the sofas?
Where can I find the dimensions of the sofas?
All dimensions of the sofas can be found on our homepage under the respective sofa under specifications. You will also find instructions for rearranging the sofas.
Are the backrests on the Mike sofa fixed?
Are the backrests on the Mike sofa fixed?
No, these are also removable. (See video on website)
How do I order extra items?
How do I order extra items?
If the sofa is too small, you can expand it with any element you like. Even if you would like to order additional elements, you can simply send us an email with the elements you want and which fabric and color you would like. We will then create a personal order link for you so that you can order your sofa online.
Delivery instructions
How long are the delivery times?
How long are the delivery times?
Delivery times are only stated on the respective product pages. Please note the information provided there as it is non-binding and may vary.
You will receive a call from our carrier approximately one week before delivery. If the appointment doesn't suit you, you can simply arrange a new one with him. However, this appointment may take place 2-3 weeks later.
Can I say when I would like the sofa delivered?
Can I say when I would like the sofa delivered?
For the sake of the environment, we cannot accommodate a desired date, but we always try to take this into account as best as possible.
How much does the entire delivery cost me?
How much does the entire delivery cost me?
The delivery costs and assembly are completely free with us. Please note, however, that the road must be passable.
How much does the return cost me?
How much does the return cost me?
For the return of the sofa, the effective shipping costs will be charged up to a maximum of 300 euros.
Personalized sofas and covers cannot be returned. A sofa is considered personalized as soon as it differs from the standard version on the Livom website. Examples include different colors, changed sizes or any individual combinations in the configurator.
Can I bring the old sofa with me?
Can I bring the old sofa with me?
If you would like to have your old sofa disposed of, you can simply book this during the ordering process for an additional charge of 200 euros.
I need the sofa first… But can I order it now?
I need the sofa first… But can I order it now?
From the order date to delivery, we can store the sofa for a maximum of 3 months. Then we have to deliver it.
Other
How long is the guarantee?
How long is the guarantee?
The guarantee is 5 years.
Is the sofa vegan?
Is the sofa vegan?
Yes, we do not use animal products to make our products.
Good reasons to buy Livom products
Modularly expandable
Your sofa adapts to your life. Whether it's more space or a new floor plan - you can flexibly expand or rearrange it at any time.
Covers are washable and replaceable
The entire sofa is removable and washable - for easy everyday care. And if you feel like changing? Swap covers, adjust style – according to your taste.
Free delivery & assembly
We deliver your sofa to your living room free of charge – and assemble it directly for you. And if it doesn't fit, we'll pick it up again.
100 days trial session
Test your Livom sofa in your home for 100 days – risk-free and in peace. Doesn't it fit? We will pick it up again free of charge.
This is how you get your dream sofa.
Buying a sofa can be overwhelming – so many options!
Don't worry, with us you will find exactly the path that suits you.