Questions & Answers

Our sofas are produced in Europe by our manufacturers who specialize in sofas.

Delivery times are only stated on the respective product pages. Please note the information provided there as it is non-binding and may vary. You will receive a call from our carrier approximately one week before delivery. If the appointment doesn't suit you, you can simply arrange a new one with him. However, this appointment may take place 2-3 weeks later.

We recommend washing the covers at 30 degrees on a gentle cycle.

The elements are easily connected with Velcro fasteners or crocodile connectors. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉

Of course you can reorder individual covers or refresh the entire sofa with a new color.

It depends on what kind of stain it is. For small stains, you can easily remove the stain with a damp cloth, a little dishwashing liquid and circular movements. Otherwise, simply remove the individual cover with the stain and put it in the washing machine and put it back on freshly washed.

We recommend washing the covers at 30 degrees on a gentle cycle.

All materials are suitable for pets. The hair can be easily removed with a lint roller or a damp cloth. In addition, the fabrics are woven so tightly that cat claws cannot easily claw out the inner workings. And if one or two places are damaged, you can simply replace the individual cover and the sofa will be like new again. All fabrics are also super practical because you can easily wash them if your cute furry friends make stains on them.

The elements are easily connected with Velcro fasteners or crocodile connectors. These hold together perfectly, even children jumping around won't let the elements slip apart. 😉

1. Remove the covers from the sofa (and possibly sort them by color)
2. Fold over the Velcro strips so that they don't get caught on anything
3. Turn cover inwards
4. Place cover in drum
5. Add detergent*
6. Select a gentle program of 30 °C, adjust the spin speed to the minimum, start and wait…
7. Shake out the covers and, ideally, hang them up in the fresh air and let them dry
8. Do not iron - reupholster the sofa straight away and enjoy

We also recommend:
- Turn covers left
- Use laundry bag

We recommend the following detergents:

- Powder detergent
- Mild detergent
- Liquid detergent
- Washing strips

To ensure that your cover does not lose quality, we advise against using fabric softener and bleach

To avoid marks and scratches on the floor, we recommend placing a protective felt on the legs. You can buy these at any hardware store. Over time and use, the felt wears out and needs to be replaced.

Our sofas, which have wooden feet, are already delivered with protective felt.

You can easily check the status of your order online at any time. To do this, go to our website Order status and enter your order number there.

There you can see all the important information about your order and the current delivery status. As soon as something changes - e.g. B. if your order has been packed or handed over to the shipping company - you will also automatically receive an update by email.

You have the opportunity to look at our diverse fabric samples on site and take them with you. Alternatively, we offer you to order fabric samples free of charge via our website and have them delivered directly to your home.

Of course you can reorder individual covers or refresh the entire sofa with a new color.

Velcro fasteners are always included. But if you need more, you can order them from us at any time free of charge.

You can have each sofa in your desired colors at no extra charge. Simply write this in the order note and the sofa will then be manufactured that way. Please note, however, that personalized sofas cannot be returned.

All dimensions of the sofas can be found on our homepage under the respective sofa under specifications. You will also find instructions for rearranging the sofas.

No, these are also removable. (See video on website)

If the sofa is too small, you can expand it with any element you like. Even if you would like to order additional elements, you can simply send us an email with the elements you want and which fabric and color you would like. We will then create a personal order link for you so that you can order your sofa online.

Delivery times are only stated on the respective product pages. Please note the information provided there as it is non-binding and may vary.

You will receive a call from our carrier approximately one week before delivery. If the appointment doesn't suit you, you can simply arrange a new one with him. However, this appointment may take place 2-3 weeks later.

For the sake of the environment, we cannot accommodate a desired date, but we always try to take this into account as best as possible.

The delivery costs and assembly are completely free with us. Please note, however, that the road must be passable.

For the return of the sofa, the effective shipping costs will be charged up to a maximum of 300 euros.

Personalized sofas and covers cannot be returned. A sofa is considered personalized as soon as it differs from the standard version on the Livom website. Examples include different colors, changed sizes or any individual combinations in the configurator.

If you would like to have your old sofa disposed of, you can simply book this during the ordering process for an additional charge of 200 euros.

From the order date to delivery, we can store the sofa for a maximum of 3 months. Then we have to deliver it.

The guarantee is 5 years.

Yes, we do not use animal products to make our products.