Legal notice
Postal address
livom Möbel ag
Nordstrasse 13
CH - 8580 Amriswil
Contact
Telephone
+49 30 220 129 160
Call times
Mon - Fri 8 a.m. - 12 p.m. + 1:30 p.m. - 5 p.m. and Saturday 8 a.m. - 4:30 p.m
excluding public holidays
General request
de@livom.com
UID: DE343046741
CH ID: CHE-314.013.217.
Personally liable partners: Tamara Haag, Sandro Haag
Disclaimer
On our website you will find references (hyperlinks) to other sites on the Internet. All of these links were carefully checked by us when they were created and no possible legal violations were apparent at the time of linking. However, we have no influence on the design and content of these external sites, which is why we assume no responsibility for the content and design of these sites.
Legal notice
In accordance with the EU regulation on online dispute resolution in consumer matters, you can find the link to the online dispute resolution platform here: http://ec.europa.eu/consumers/odr/
Right of withdrawal
Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity (§ 13 BGB).
Cancellation policy
For the sofas product group, you have the right to cancel this contract within thirty days without giving any reasons. The statutory return period of fourteen days applies to all products (except personalized products).
Personalized furniture and replacement covers cannot be returned. A sofa is considered personalized as soon as it differs from the standard version on the Livom website. Examples include different colors, changed sizes or any individual combinations in the configurator.
In order to exercise your right of withdrawal, you must inform us (livom Möbel ag, de@livom.com) of your decision to withdraw from this contract by means of a written message via (e.g. email). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.
Consequences of revocation
If you cancel this contract, we will reimburse you for all payments we have received from you. The refund will be made as soon as the product has arrived at our warehouse and has been checked for possible damage.
For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You can arrange for the goods to be returned yourself or, if you wish, have livom Möbel ag do it for the sofa product group. The actual collection costs of the shipping company, up to a maximum of EUR 300.00, will be invoiced. Please inform customer service at de@livom.com if you would like us to collect your item.
Products that are delivered by parcel post must be returned or handed over by the customer at his own expense immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract.
You must pay for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods. We reserve the right to deduct the costs of damaged returns from the refund value.
Return Policy Category Outlet & Demonstration Models
Unfortunately, we cannot grant a right of return for the display models as well as outlet products (B-goods).